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I need to make changes to my order!

What are my payment options?

I'd like to follow up on my order.

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Our Customer Happiness Team is always happy to assist.

Lodge a contact request here, and our team will respond within 24 hours.

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July - Help Centre (NZ)

Order Support

Sustainability at July

Where can I buy July Products?

How do I get in contact with July?

Subscribe to our Newsletter!

Do you have any Retail Stores in New Zealand?

Say Hi!

What is the July "Set & Save" offer?

Can I mix and match to "Set & Save"?

Set & Save

Can I have a discount code?

Do you ever go on sale?

When is the next promo?

Promos, Sales and Discount Codes?

When will this be back in stock?

What does "ALL GONE" mean?

Limited Edition Colours?

Stock

General

Where can I find my receipt/tax invoice?

Where can I find my tracking information?

What if my order hasn't arrived?

Can I change my order?

Can I make changes to my personalisation?

Can I cancel my order?

Payment options.

Do you accept "Buy Now, Pay Later"?

When will I receive my personalised order?

Pre-Order Information

How do I personalise my item?

How long does personalisation take?

Why can't I personalise this item?

Can I return or exchange my personalised items?

Is personalisation easy to remove?

Personalisation

When will I receive my order?

Where's the rest of my order?

What if my order is lost or damaged in transit?

Where do you ship to?

Peak Season Shipping Information

I need to receive my order before December 25th. When is the last date I can order?

Shipping

What is the 100 Day Returns policy?

How do I return my order?

Set & Promotional Returns

Promotional Returns Policy

Returns & Exchanges

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Bags & Accessories - Limited 5 Year Warranty

Leather Goods - Limited 2 Year Warranty

Juliette Collection - Limited 2 Year Warranty

Limited Edition Everyday Tote - Limited 2 Year Warranty

Luggage Covers - Limited 1 Year Warranty

Repair Policy

Wayfarer Collection - Limited 2 Year Warranty

Product Warranties

Is July's luggage within Airline Standards?

What's the difference between each Carry On?

What's the difference  between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

What are the measurements of...

Power Bank Safety

Commonly Asked Questions

How do I store my July?

Can I remove scuffs from my luggage?

How do I clean my Everyday Tote?

How do I clean the Carry All range?

Protecting my luggage

How to Take Care of Suede Juliette

How do I clean my Everyday Vacation Tote?

How Do I Take Care of the Carrier Range?

How do I take care of the Wayfarer Collection?

Care & Storage

Getting Started with the Classics

Setting Up Your Classic Lock

The Power Bank

Care Instructions

Warranty Information

Classic

An Introduction to Your Trunk

Setting Up Your Trunk Locks

Trunks

An Introduction to Your Light

Setting Up Your Light Locks

Light

Getting Started

What is your Black Friday Promotion?

Limited Offer - 20% off Light Range 21/11/25-23/11/25

Promotions

What is CaseSafe™?

July with CaseSafe™ - FAQ's

CaseSafe™ Privacy

CaseSafe™