Our Customer Happiness Team is on standby, ready to help with any of your online order queries.

Shop

Contact Us

About Us

Visit Us

July - Help Centre (NZ)

Where can I buy July Products?

How do I get in contact with July?

Subscribe to our Newsletter!

Say Hi!

What is the July "Set & Save" offer?

Can I mix and match to "Set & Save"?

Set & Save

Can I have a discount code?

Do you ever go on sale?

When is the next promo?

Promos, Sales and Discount Codes?

When will this be back in stock?

What does "ALL GONE" mean?

Limited Edition Colours?

Stock

General

Where can I find my receipt/tax invoice?

Where can I find my tracking information?

What if my order hasn't arrived?

Where are my order details?

Can I change my order?

Can I make changes to my personalisation?

Can I cancel my order?

I need to make changes to my order!

Payment options.

Do you accept "Buy Now, Pay Later"?

What are my payment options?

When will I receive my personalised order?

I'd like to follow up on my order.

Order Support

How do I personalise my item?

How long does personalisation take?

Why can't I personalise this item?

Can I return or exchange my personalised items?

Is personalisation easy to remove?

Personalisation

When will I receive my order?

Where's the rest of my order?

What if my order is lost or damaged in transit?

Where do you ship to?

Easter Public Holiday - Shipping Notices.

Shipping

What is the 100 Day Returns policy?

How do I return my order?

Set & Promotional Returns

Returns & Exchanges

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Bags & Accessories - Limited 5 Year Warranty

Leather Goods - Limited 2 Year Warranty

Juliette Collection - Limited 2 Year Warranty

Limited Edition Everyday Tote - Limited 2 Year Warranty

Product Warranties

Is July's luggage within Airline Standards?

What's the difference between each Carry On?

What's the difference  between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

Commonly Asked Questions

Care & Storage

Seasonal Promotions

All articles

Categories

General

Order Support

Personalisation

Shipping

Returns & Exchanges

Product Warranties

Commonly Asked Questions