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July - Help Centre (NZ) logo

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Where are my order details?

Where can I find my receipt/tax invoice?

The order confirmation you received at the time of purchase can be used as a tax receipt and has all our company details listed for tax purposes. Please see the example below for your reference.

Where can I find my tracking information?

All online orders come with a tracking number which we will send to you via email. Please allow 48 hours from purchase for the shipping confirmation email and tracking details to be updated. If you can't find the email, you can access the tracking fo

What if my order hasn't arrived?

We’ll do everything we can to make sure you get your products in time. Orders with multiple items may be shipped in different boxes so please make sure to check the tracking link correctly as they'll usually have all required information. If your ord