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Set & Save

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July - Help Centre (NZ)

General

Where can I buy July Products?

How do I get in contact with July?

Subscribe to our Newsletter!

What is the July "Set & Save" offer?

Can I mix and match to "Set & Save"?

Can I have a discount code?

Do you ever go on sale?

When is the next promo?

When will this be back in stock?

What does "ALL GONE" mean?

Limited Edition Colours?

Where can I find my receipt/tax invoice?

Where can I find my tracking information?

What if my order hasn't arrived?

Where are my order details?

Can I change my order?

Can I make changes to my personalisation?

Can I cancel my order?

I need to make changes to my order!

Payment options.

Do you accept "Buy Now, Pay Later"?

What are my payment options?

When will I receive my personalised order?

I'd like to follow up on my order.

Order Support

How do I personalise my item?

How long does personalisation take?

Why can't I personalise this item?

Can I return or exchange my personalised items?

Is personalisation easy to remove?

Personalisation

When will I receive my order?

Where's the rest of my order?

What if my order is lost or damaged in transit?

Where do you ship to?

Easter Public Holiday - Shipping Notices.

Shipping

What is the 100 Day Returns policy?

How do I return my order?

Set & Promotional Returns

Returns & Exchanges

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Bags & Accessories - Limited 5 Year Warranty

Leather Goods - Limited 2 Year Warranty

Juliette Collection - Limited 2 Year Warranty

Limited Edition Everyday Tote - Limited 2 Year Warranty

Product Warranties

Is July's luggage within Airline Standards?

What's the difference between each Carry On?

What's the difference  between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

Commonly Asked Questions

Care & Storage

Seasonal Promotions