July - Help Centre (NZ) logo
July - Help Centre (NZ) logo

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When will I receive my order?

Once dispatched, your order will arrive within 3-5 business days. Please note that we currently do not offer express shipping to New Zealand. While we do our best to have your order delivered within the aforementioned timeframe, Please note that, we'

Where's the rest of my order?

So you've received a package from July, but it seems like it might be missing a few things... Don't fret! Here's everything you need to know about your order. If it appears your order may be incomplete, we recommend checking inside the larger items t

What if my order is lost or damaged in transit?

WHAT IS PREMIUM PACKAGE PROTECTION?. All orders automatically come with an additional cost added by default for "Premium Package Protection". This can be toggled on and off in your cart, and was implemented to protect your orders from any issues in t

Where do you ship to?

We currently ship across New Zealand, Australia, the United Kingdom and the United States. If you are interested in our luggage but reside outside our regular shipping zones, don't fret! While we are not yet able to ship anywhere and everywhere, plea

Easter Public Holiday - Shipping Notices.

Due to the Easter public holiday closures, please note that orders placed between Friday the 29th of March and 1st of April, may require an extra 2-3 business days to dispatch. As additional time required, we recommend placing your orders well in adv