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July - Help Centre (NZ)

<div data-block="true" data-editor="6b2t6" data-offset-key="91hbu-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p data-offset-key="91hbu-0-0">Order the wrong thing by mistake?</p><p data-offset-key="91hbu-0-0"><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);">If you need to make any changes to your order, please get in touch with our Customer Happiness Team within 12 hours of submitting payment.&#xA0;</span></p></div><div data-block="true" data-editor="6b2t6" data-offset-key="7k1tp-0-0"><p><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);">To submit a request, complete the <a href="https://july.com/faqs/#contact" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important;" target="_blank">Contact Us form</a> and select category &quot;Order Changes&quot;. We will respond as soon as possible to action accordingly.</span></p></div><div data-block="true" data-editor="6b2t6" data-offset-key="6dhso-0-0"><p><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);">We will do our best to accommodate but there are no guarantees.</span></p><p data-offset-key="6dhso-0-0"><span style="font-size: 16px; font-family: Inter; color: rgb(0, 0, 0);">Please be advised that any requests for order changes may not be processed if submitted past the 12 hour time-frame.</span></p></div>

Order the wrong thing by mistake?. If you need to make any changes to your order, please get in touch with our Customer Happiness Team within 12 hours of submitting payment. To submit a request, complete the Contact Us form and select category "Order

Can I change my order?

Order Support

I need to make changes to my order!

Sustainability at July

Where can I buy July Products?

How do I get in contact with July?

Subscribe to our Newsletter!

Do you have any Retail Stores in New Zealand?

Say Hi!

What is the July "Set & Save" offer?

Can I mix and match to "Set & Save"?

Set & Save

Can I have a discount code?

Do you ever go on sale?

When is the next promo?

Promos, Sales and Discount Codes?

When will this be back in stock?

What does "ALL GONE" mean?

Limited Edition Colours?

Stock

General

Where can I find my receipt/tax invoice?

Where can I find my tracking information?

What if my order hasn't arrived?

Where are my order details?

Can I make changes to my personalisation?

Can I cancel my order?

Payment options.

Do you accept "Buy Now, Pay Later"?

What are my payment options?

When will I receive my personalised order?

Pre-Order Information

I'd like to follow up on my order.

How do I personalise my item?

How long does personalisation take?

Why can't I personalise this item?

Can I return or exchange my personalised items?

Is personalisation easy to remove?

Personalisation

When will I receive my order?

Where's the rest of my order?

What if my order is lost or damaged in transit?

Where do you ship to?

Peak Season Shipping Information

I need to receive my order before December 25th. When is the last date I can order?

Shipping

What is the 100 Day Returns policy?

How do I return my order?

Set & Promotional Returns

Returns & Exchanges

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Bags & Accessories - Limited 5 Year Warranty

Leather Goods - Limited 2 Year Warranty

Juliette Collection - Limited 2 Year Warranty

Limited Edition Everyday Tote - Limited 2 Year Warranty

Luggage Covers - Limited 1 Year Warranty

Repair Policy

Product Warranties

Is July's luggage within Airline Standards?

What's the difference between each Carry On?

What's the difference  between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

What are the measurements of...

Power Bank Safety

Commonly Asked Questions

How do I store my July?

Can I remove scuffs from my luggage?

How do I clean my Everyday Tote?

How do I clean the Carry All range?

Protecting my luggage

Care & Storage

Getting Started with the Classics

Setting Up Your Classic Lock

The Power Bank

Care Instructions

Warranty Information

Classic

An Introduction to Your Trunk

Setting Up Your Trunk Locks

Trunks

An Introduction to Your Light

Setting Up Your Light Locks

Light

Getting Started

What is the Final Call promotion?

Promotions

Can I change my order?Updated a year ago