# july-nz-store

> Public Help Center articles for july-nz-store.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Sustainability at July](https://help-nz.july.com/en-GB/sustainability-at-july-631737.md): We use recycled polycarbonate where possible for the shells. These materials are of the highest quality and durability so the luggage gets to travel for longer. This reduces the frequency and need of purchase significantly, making your July choice a
- [Where can I buy July Products?](https://help-nz.july.com/en-GB/where-can-i-buy-july-products-364801.md): You can buy July products online from our website at july.com or alternatively you can visit our stores to view the range in person. Please see here to find your nearest store!
- [How do I get in contact with July?](https://help-nz.july.com/en-GB/how-do-i-get-in-contact-with-july-364803.md): Send a message through our Contact Us form or reach out over our socials @july (Instagram, Facebook and Twitter).
- [Subscribe to our Newsletter!](https://help-nz.july.com/en-GB/subscribe-to-our-newsletter-364808.md): Kindly subscribe to our newsletter to be notified of any stock updates, as well as exciting launches and promotions!. Simply head to http://july.com and scroll to the bottom of the page. You will then find a sign up field to enter your email address.
- [Do you have any Retail Stores in New Zealand?](https://help-nz.july.com/en-GB/do-you-have-any-retail-stores-in-new-zealand-1001549.md): Unfortunately not just yet, but we certainly hope we can some day!. Feel free to subscribe to our newsletter to be notified of any updates in the meantime.
- [Set & Save Offer](https://help-nz.july.com/en-GB/set-and-save-offer-364804.md): There are two Set & Save offers. Both apply automatically in cart, online and in store. They can't be combined with other offers or codes. For the $60 discount, add any piece of luggage to your cart, then add a second piece of luggage or a travel bag
- [Can I have a discount code?](https://help-nz.july.com/en-GB/can-i-have-a-discount-code-364806.md): While discounts codes aren't commonly available from us, please subscribe to our newsletter for any stock updates, exciting promotions and exclusive updates. Please note, July reserves the right to confirm eligibility of discount codes and does not t
- [Do you ever go on sale?](https://help-nz.july.com/en-GB/do-you-ever-go-on-sale-364802.md): We run online and in store promotions throughout the year. To be notified of when promotions go live, please subscribe to our newsletter to be kept in the loop with all things July!. Simply head to http://july.com and scroll to the bottom of the page
- [When is the next promo?](https://help-nz.july.com/en-GB/when-is-the-next-promo-364807.md): Great question! The best way to stay in the loop for all things July is via our email newsletter and social media. Please subscribe for any stock updates, exciting promotions and exclusive updates.
- [When will this be back in stock?](https://help-nz.july.com/en-GB/when-will-this-be-back-in-stock-364809.md): We understand how disappointing it can be to miss out! While we make every effort to ensure your favourite item is in stock, there may be times when we it may not be available. The best way to be kept in the loop with re-stocking items is to be subsc
- [What does "ALL GONE" mean?](https://help-nz.july.com/en-GB/what-does-%22all-gone%22-mean-364810.md): If an item says "All Gone" (as pictured), it's likely that this item is unavailable for purchase and we don't have an ETA just yet. You can also find an option to subscribe to our newsletter via the bottom of our website, or on the product page as pi
- [Limited Edition Colours?](https://help-nz.july.com/en-GB/limited-edition-colours-364811.md): Our "In Transit" range is usually a set of limited edition colours that are available while stocks. These don't have a particular run date and will only be discontinued once stock is no longer available for replenishment.
- [Where can I find my receipt/tax invoice?](https://help-nz.july.com/en-GB/where-can-i-find-my-receipttax-invoice-364814.md): The order confirmation you received at the time of purchase can be used as a tax receipt and has all our company details listed for tax purposes. Please see the example below for your reference.
- [Where can I find my tracking information?](https://help-nz.july.com/en-GB/where-can-i-find-my-tracking-information-364815.md): All online orders come with a tracking number which we will send to you via email. Please allow 48 hours from purchase for the shipping confirmation email and tracking details to be updated. If you can't find the email, you can access the tracking fo
- [What if my order hasn't arrived?](https://help-nz.july.com/en-GB/what-if-my-order-hasnt-arrived-364816.md): We’ll do everything we can to make sure you get your products in time. Orders with multiple items may be shipped in different boxes so please make sure to check the tracking link correctly as they'll usually have all required information. If your ord
- [Can I change my order?](https://help-nz.july.com/en-GB/can-i-change-my-order-364819.md): You can now amend your order via the confirmation page. Once your order is submitted, you will have 3 hours from order placement to adjust your order. You'll then be given the below options to make changes to purchase items, addresses, contact inform
- [Can I make changes to my personalisation?](https://help-nz.july.com/en-GB/can-i-make-changes-to-my-personalisation-364820.md): Please use the Contact Us form and select Order Changes within 3 hours of placing your order. Personalisation cannot be changed or cancelled once this time has passed as this item is specifically designed for you!
- [Can I cancel my order?](https://help-nz.july.com/en-GB/can-i-cancel-my-order-364821.md): You can now cancel your order via the confirmation page. Once your order is submitted, you will have 3 hours from order placement to adjust your order. You'll then be given the below options to make changes or request cancellation of your order. A li
- [Payment options.](https://help-nz.july.com/en-GB/payment-options-364822.md): Online we accept Mastercard, Visa, American Express, ApplePay and GooglePay. In our retail stores we accept all of the above, and UnionPay and AliPay.
- [Do you accept "Buy Now, Pay Later"?](https://help-nz.july.com/en-GB/do-you-accept-%22buy-now-pay-later%22-364823.md): Currently, Afterpay is only accepted in our AU and US stores. Please note that if checking out with Shop Pay, this will not be a selectable payment method.
- [When will I receive my personalised order?](https://help-nz.july.com/en-GB/when-will-i-receive-my-personalised-order-455480.md)
- [Pre-Order Information](https://help-nz.july.com/en-GB/pre-order-information-997719.md): If an item is out of stock, but expected to be re-stocked soon, it may become available for pre-order. Pre-orders will be logged and shipping once stock becomes available on or around the date specified on the product page. If placing a pre-order and
- [How do I personalise my item?](https://help-nz.july.com/en-GB/how-do-i-personalise-my-item-344044.md): Purchase your July and make it yours by personalising your items from an array of beautiful fonts and colours. Let's start by selecting your item. Once you've chosen, click "Add Personalisation" above the "Add to Cart" button. STEP 2. Before you proc
- [How long does personalisation take?](https://help-nz.july.com/en-GB/how-long-does-personalisation-take-344045.md): If your items are in stock, personalisation will require an additional 7 business days of processing time before shipment. Please note that this processing time may increase during busy holiday seasons and promotional periods. If you have placed your
- [Why can't I personalise this item?](https://help-nz.july.com/en-GB/why-cant-i-personalise-this-item-344048.md): All monogramming is completed either off-site or at our Collingwood HQ in Melbourne, Australia. If personalisation is not available on a particular colour, this is likely due to stock allocation being exhausted at our monogramming facilities. If you
- [Can I return or exchange my personalised items?](https://help-nz.july.com/en-GB/can-i-return-or-exchange-my-personalised-items-344046.md): As personalisation is made to order, personalised items are not accepted under our 100 Day Returns Policy. This is also specified before entering your personalisation details on the product page, and must be agreed to before adding the item to cart.
- [Is personalisation easy to remove?](https://help-nz.july.com/en-GB/is-personalisation-easy-to-remove-344047.md): For our luggage, Inked™ by July is made to last through the wear and tear of your travels. We use a special technique and ink that ensures your personalisation will stick with you for as long as the case does; it does not come off. However just like
- [When will I receive my order?](https://help-nz.july.com/en-GB/when-will-i-receive-my-order-344096.md): Once dispatched, your order will arrive within 3-5 business days. Please note that we currently do not offer express shipping to New Zealand. While we do our best to have your order delivered within the aforementioned timeframe, Please note that, we'
- [Where's the rest of my order?](https://help-nz.july.com/en-GB/wheres-the-rest-of-my-order-344052.md): So you've received a package from July, but it seems like it might be missing a few things... Don't fret! Here's everything you need to know about your order. If it appears your order may be incomplete, we recommend checking inside the larger items t
- [What if my order is lost or damaged in transit?](https://help-nz.july.com/en-GB/what-if-my-order-is-lost-or-damaged-in-transit-344050.md): WHAT IS PREMIUM PACKAGE PROTECTION?. All orders automatically come with an additional cost added by default for "Premium Package Protection". This can be toggled on and off in your cart, and was implemented to protect your orders from any issues in t
- [Where do you ship to?](https://help-nz.july.com/en-GB/where-do-you-ship-to-344051.md): We currently ship across New Zealand, Australia, the United Kingdom and the United States. If you are interested in our luggage but reside outside our regular shipping zones, don't fret! While we are not yet able to ship anywhere and everywhere, plea
- [Peak Season Shipping Information](https://help-nz.july.com/en-GB/peak-season-shipping-information-366037.md): Due to the peak season, there may be additonal time required to dispatch your order. We recommend placing your orders well in advance or with express shipping options, to account for any potential delays. We recommend placing your order as early as p
- [I need to receive my order before December 25th. When is the last date I can order?](https://help-nz.july.com/en-GB/i-need-to-receive-my-order-before-december-25th-when-is-the-last-date-i-can-order-344099.md): If you are wanting your July products to be delivered by December 25th, we recommend placing your order before Tuesday December 16, 2025. While we do our best to have your order delivered within the listed timeframes above, we're not able to guarante
- [What is the 100 Day Returns policy?](https://help-nz.july.com/en-GB/what-is-the-100-day-returns-policy-344083.md): HOW DO 100-DAY RETURNS WORK?. We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if for whatever reason you decide that this is not the product for you, send it back to us within 100 days of placing yo
- [How do I return my order?](https://help-nz.july.com/en-GB/how-do-i-return-my-order-344084.md): If you decide that your July product isn’t for you, you can return or exchange it subject to the conditions of the 100 day returns policy. You can request a return postage label by contacting our team. Please note that photo evidence will need to pro
- [Set & Promotional Returns](https://help-nz.july.com/en-GB/set-&-promotional-returns-344086.md): SET & SAVE RETURNS. The Set & Save discounts are evenly divided across all items on your order. This is noted in your order confirmation. The available refund amount will be the price listed against the item you’ll be returning. This is a non-adjusta
- [What are July's Warranty Policies?](https://help-nz.july.com/en-GB/what-are-julys-warranty-policies-344061.md): Our Warranty Policies at July cover manufacturing faults on our products for either a repair or replacement. If there is an issue with your July product and you believe it may be covered under the specific product's Warranty Policy, please reach out
- [Luggage - Limited Lifetime Warranty](https://help-nz.july.com/en-GB/luggage---limited-lifetime-warranty-344062.md): WHAT’S THE WARRANTY ON YOUR LUGGAGE?. All July luggage comes with a guaranteed limited lifetime warranty that covers a repair or replacement of your luggage. Manufacturing faults on wheels, zips, handles, nylon compression strap breakages and specifi
- [Travel Bags - Limited 5 Year Warranty](https://help-nz.july.com/en-GB/travel-bags---limited-5-year-warranty-344063.md): WHAT’S THE WARRANTY ON YOUR BAGS*?. Our Travel Bags are protected by a limited five-year warranty that covers a repair or replacement of your product. Manufacturing faults on zips and stitching are covered under this policy. The 5 year warranty does
- [Accessories - Limited 2 Year Warranty](https://help-nz.july.com/en-GB/accessories---limited-2-year-warranty-344064.md): WHAT’S THE WARRANTY ON YOUR ACCESSORIES?. Our Accessories* are protected by a limited two-year warranty, which means that if you have any manufacturing faults within two years from the original date of purchase, we’ll fix or replace it for you. The 2
- [Juliette Collection - Limited 2 Year Warranty](https://help-nz.july.com/en-GB/juliette-collection---limited-2-year-warranty-428845.md): WHAT’S THE WARRANTY ON THE JULIETTE COLLECTION?. Our Juliette Collection is covered by a 2 year warranty. On any manufacturing fault, July will repair or replace your product for you. The 2 year warranty does not cover any defects caused by improper
- [Wayfarer Collection - Limited 2 Year Warranty](https://help-nz.july.com/en-GB/wayfarer-collection---limited-2-year-warranty-3396867.md): WHAT’S THE WARRANTY ON THE WAYFARER COLLECTION?. Our Wayfarer Collection is covered by a 2 year warranty. On any manufacturing fault, July will repair or replace your product for you. The 2 year warranty does not cover any defects caused by improper
- [Limited Edition Everyday Tote - Limited 2 Year Warranty](https://help-nz.july.com/en-GB/limited-edition-everyday-tote---limited-2-year-warranty-466154.md): WHAT’S THE WARRANTY ON THE LIMITED EDITION EVERYDAY TOTES?. Our Limited Edition, Everyday Totes are covered by a 2 year warranty. On any manufacturing fault, July will repair or replace your product for you. The 2 year warranty does not cover any def
- [Luggage Covers - Limited 1 Year Warranty](https://help-nz.july.com/en-GB/luggage-covers---limited-1-year-warranty-502791.md): WHAT’S THE WARRANTY ON YOUR LUGGAGE COVERS?. Our Luggage Covers are protected by a 1 year warranty for manufacturing faults, that impact the functionality. The 1 year warranty does not cover any defects caused by transit damage, improper use, items t
- [Repair Policy](https://help-nz.july.com/en-GB/repair-policy-997709.md): Luggage Repair. Our luggage is designed to be easily repaired when the unexpected happens. If a repairable issue arises, we’ll gladly send replacement parts to your designated address along with detailed instructions, upon lodgement of a warranty cla
- [Is July's luggage within Airline Standards?](https://help-nz.july.com/en-GB/is-julys-luggage-within-airline-standards-344039.md): The July Carry On is where it all started for us. We designed it to maximise every millimetre of the allowable space in both the overhead bin and the gate sizer — and then expanded the range from there. Our Carry On range is designed perfectly in the
- [What's the difference between each Carry On?](https://help-nz.july.com/en-GB/whats-the-difference-between-each-carry-on-344042.md): Beginning with our very first Carry On Classic, we've since developed an entire collection of suitcases designed to suit your every cabin-side need!
- [What's the difference between each Checked Luggage?](https://help-nz.july.com/en-GB/whats-the-difference--between-each-checked-luggage-344041.md): Our range continues to grow, as we now have an extensive range of luggage to fit all your Checked baggage needs!
- [Can I nest my luggage?](https://help-nz.july.com/en-GB/can-i-nest-my-luggage-344043.md): Our Classic and Light range has been designed so that each suitcase can be stowed inside perfectly for easy storage. This was done to also ensure that our shipping process can be streamlined. Less cartons, less shipping costs, less risk of being lost
- [Does it fit under the seat?](https://help-nz.july.com/en-GB/does-it-fit-under-the-seat-344040.md): All of our Carry On luggage is designed to maximise your allowable space in the cabin. We designed these cases specifically with global travellers in mind. We have personally flown with almost every major domestic and International carrier with the c
- [What are the measurements of...](https://help-nz.july.com/en-GB/what-are-the-measurements-of-1001552.md): Example Only. All information regarding the specifications for size and weight, can be found on the product page under the tab labelled "Specs".
- [Power Bank Safety](https://help-nz.july.com/en-GB/power-bank-safety-1103218.md): When using your Power Bank, safety should always be a top priority. These batteries are compact and efficient, but they can pose risks if mishandled. Overcharging, extreme temperatures, or physical damage can lead to overheating, leakage, or even fir
- [Which Luggage Cover for my suitcase?](https://help-nz.july.com/en-GB/which-luggage-cover-for-my-suitcase-7554932.md): We've designed our luggage covers to fit our cases perfectly. Each cover has been created with the features of the suitcase in mind. Check the guide below to see which cover will fit your case:. Please note that we don't offer covers for. If you stil
- [How do I store my July?](https://help-nz.july.com/en-GB/how-do-i-store-my-july-344087.md): All July Luggage and Soft Bags (excluding Everyday Range) come lovingly included with a beautiful calico dust bag to keep your July protected when not in use. We recommend keeping your items in a cool dry area to ensure the longevity of it's material
- [Can I remove scuffs from my luggage?](https://help-nz.july.com/en-GB/can-i-remove-scuffs-from-my-luggage-344088.md): We've designed our luggage to be as durable as possible, and so all of our cases are constructed with a 100% Aerograde, German Polycarbonate shell. We're confident that your contents will always be safely protected. Luckily, if the unthinkable does h
- [How do I clean my Everyday Tote?](https://help-nz.july.com/en-GB/how-do-i-clean-my-everyday-tote-344089.md): How do I clean my Everyday Tote?. The Everyday Range is designed to be the perfect companion through all the challenges of daily life. To keep it looking its best, spot-cleaning by hand is the easiest way to tackle marks and stains as they happen. To
- [How do I clean the Carry All range?](https://help-nz.july.com/en-GB/how-do-i-clean-the-carry-all-range-344090.md): Most scuffs can be removed with a bit of water and a towel, or a wet wipe, by lightly tapping and massaging the affected area. Stubborn marks may require a dry clean. If you think you’ll need extra protection on your journey you can always scotchgard
- [Protecting my luggage](https://help-nz.july.com/en-GB/protecting-my-luggage-344092.md): While our products are designed to be as durable as possible, we now have a range of luggage covers available for extra peace of mind. Our Stretch Luggage covers are available in range of colours and fits for each of our suitcases. Alternatively, we
- [How to Take Care of Suede Juliette](https://help-nz.july.com/en-GB/how-to-take-care-of-suede-juliette-1778083.md): Suede’s soft, textured finish gives it a distinctive look, but it does require extra care. Regular maintenance will keep your suede bag looking its best over time. Storage Tips:. Care and Maintenance Tips:
- [How do I clean my Everyday Vacation Tote?](https://help-nz.july.com/en-GB/how-do-i-clean-my-everyday-vacation-tote-2408678.md): Storage Tips. Care and Maintenance Tips:. General Care Tips:
- [How Do I Take Care of the Carrier Range?](https://help-nz.july.com/en-GB/how-do-i-take-care-of-the-carrier-range-2486696.md): Care Instructions - Carrier Range. Storage Tips:. Care and Maintenance Tips:. General Care Tips:
- [How do I take care of the Wayfarer Collection?](https://help-nz.july.com/en-GB/how-do-i-take-care-of-the-wayfarer-collection-3396869.md): Care Instructions – Leather & Denim Bags. Storage Tips. Denim (Stain Removal). Leather
- [Getting Started with the Classics](https://help-nz.july.com/en-GB/getting-started-with-the-classics-344069.md): Congratulations on choosing the Classics, a family of luggage designed with our signature features to provide you the most seamless travelling experience. Let's give you a brief run through of what to expect with your July Suitcase. Included with our
- [Setting Up Your Classic Lock](https://help-nz.july.com/en-GB/setting-up-your-classic-lock-344070.md): Setting the code for your TSA lock, is as simple as can be. Quick note: once you set your lock, only you'll know how to get into your bag- no one else, not even us. We recommend noting down your code somewhere safe!. If you've forgotten your code or
- [The Power Bank](https://help-nz.july.com/en-GB/the-power-bank-344071.md): Here is everything you need to know about keeping your devices charged on the the go, if you purchased on of our Carry On Classics with Power Bank. Our Carry On with Power Bank range each feature a dedicated, spring-loaded compartment to ensure your
- [Care Instructions](https://help-nz.july.com/en-GB/care-instructions-344067.md): We've designed our luggage to be simple to look after, to keep them fresh for your next for your next adventure. To ensure the long-life of your suitcases, we recommend storing them in a cool dry place, inside the provided linen dust-bags. For effici
- [Warranty Information](https://help-nz.july.com/en-GB/warranty-information-344066.md): All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages and specific cracks or breaks in the polycarbonate shell or aluminium bumpers. The extended warranty
- [An Introduction to Your Trunk](https://help-nz.july.com/en-GB/an-introduction-to-your-trunk-344075.md): Congratulations on choosing the Trunks, a family of luggage featuring a vintage inspired, latch-lock design to provide you with the most elegant travelling experience. Let's give you a brief run through of what to expect with your July trunks. Includ
- [Setting Up Your Trunk Locks](https://help-nz.july.com/en-GB/setting-up-your-trunk-locks-983072.md): Quick note: once you set your lock, only you'll know how to get into your bag- no one else, not even us. We recommend noting down your code somewhere safe!. If you've forgotten your code or can't access your luggage, let us know by reaching out here.
- [The Power Bank](https://help-nz.july.com/en-GB/the-power-bank-344072.md): If you've purchased a Carry On Trunk, our signature power bank will come included with your suitcase. Here is everything you need to know about keeping your devices charged on the the go. Our Carry On Trunk range each feature a dedicated, spring-load
- [Care Instructions](https://help-nz.july.com/en-GB/care-instructions-344074.md): We've designed our luggage to be simple to look after, to keep them fresh for your next for your next adventure. To ensure the long life if your trunk, be sure to store inside the included dust bag and keep stored in a cool, dry environment. The Chec
- [Warranty Information](https://help-nz.july.com/en-GB/warranty-information-344073.md): All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages and specific cracks or breaks in the polycarbonate shell or aluminium bumpers. The extended warranty
- [An Introduction to Your Light](https://help-nz.july.com/en-GB/an-introduction-to-your-light-983063.md): Congratulations on choosing the July Light Range, a family of luggage designed with our signature features to provide you the most seamless travelling experience. Let's give you a brief run through of what to expect with your July Suitcase. Twin bar
- [Setting Up Your Light Locks](https://help-nz.july.com/en-GB/setting-up-your-light-locks-983070.md): Setting the code for your TSA lock, is as simple as can be. Quick note: once you set your lock, only you'll know how to get into your bag- no one else, not even us. We recommend noting down your code somewhere safe!. If you've forgotten your code or
- [Care Instructions](https://help-nz.july.com/en-GB/care-instructions-344080.md): To ensure the long life if your case, be sure to store inside the included dust bag and keep stored in a cool, dry environment. The Light Family can also be nested into each other to save space when you're taking a break from travelling!. Our polycar
- [Warranty Information](https://help-nz.july.com/en-GB/warranty-information-344082.md): All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages and specific cracks or breaks in the polycarbonate shell or aluminium bumpers. The extended warranty
- [How do I claim Free Personalisation](https://help-nz.july.com/en-GB/how-do-i-claim-free-personalisation-344098.md): We're offering free personalisation for a limited time!. To claim free personalisation, simply add your monogram of choice to your item, and this will be deducted at checkout. Please note that personalisation requires additional processing time to th
- [Limited offer - Up to 20% off select items](https://help-nz.july.com/en-GB/limited-offer---up-to-20%25-off-select-items-1153860.md): Our current sale offers up to 20% off selected items at july.com/nz/sale. The promotion runs from Friday 10 July until Monday 20 July at 11:59PM NZST. Once the sale ends, discounted prices will no longer apply. The discount applies to select products
- [🇳🇿 NZ — Peak Season Promotion — Terms & Conditions](https://help-nz.july.com/en-GB/nz-%E2%80%94-peak-season-promotion-%E2%80%94-terms-and-conditions-6875807.md): For a limited time, gain early access to our Peak Season offers and save up to $240.00 NZD. Please see terms and conditions below. Bundle & Save. Discount Tiers. Selected Travel Bags Sale. We are also running an additional promotion of up to 30% off
- [Limited Time Offer: 15% off select Classic Luggage](https://help-nz.july.com/en-GB/limited-time-offer-15%25-off-select-classic-luggage-7887796.md): Save 15% off select items from the Classic Luggage Collection from 13–16 August 2026. Use code 15OFF at checkout.
- [Time to Take Off - Frequently Asked Questions](https://help-nz.july.com/en-GB/Time-to-Take-Off-Save-up-to-30-8032708.md): FAQs about the Time to Take Off sale: dates, what's included, how the automatic discount works, and T&Cs.
- [Frequently Asked Questions](https://help-nz.july.com/en-GB/frequently-asked-questions-4785314.md): Saturday 28th February & Sunday March 1, 2026. Our warehouse sale will be available online only. Items will be discounted up to 50% off regular prices. Please note that discount percentages will vary per item. Selected items are available during our
- [Returns Policy](https://help-nz.july.com/en-GB/returns-policy-4785039.md): Items purchased during our online warehouse sale are as final sale, with no return for change of mind. This policy is designed to provide clarity about the nature of merchandise sold during our online warehouse sale events. Conditions of Sale. Custom
- [Warranty Policy](https://help-nz.july.com/en-GB/warranty-policy-4785308.md): Yes, warehouse sale items do come with warranty coverage, which varies by product type:. Our warranty explicitly does NOT cover:. Repair of Repairable Faults. Non-Repairable Faults. Important notes about warranty claims:
- [Warehouse Sale - Terms & Conditions](https://help-nz.july.com/en-GB/warehouse-sale---terms-and-conditions-4785037.md): These Terms and Conditions ('Terms') apply to all purchases made during the July Warehouse Sale ('Sale'), whether in-store or online. By participating in the Sale, you agree to be bound by these Terms. The Sale runs for a limited time only:. The Sale
- [What is CaseSafe™?](https://help-nz.july.com/en-GB/what-is-casesafe-2644481.md): The July Carry On with CaseSafe is the world's first suitcase featuring an integrated, trackable TSA lock that's compatible with both Apple's Find My and Google's Find Hub networks. We know what it’s like to lose luggage. That’s why we’ve created Cas
- [July with CaseSafe™ - FAQ's](https://help-nz.july.com/en-GB/july-with-casesafe---faqs-2644482.md): Yes, the Classic range with CaseSafe still retains the same dimensions. Our Core Colours of the July Carry On with CaseSafe will have the Power Bank. However, there will be limited edition colours where this feature isn't included. Carry On colours w
- [CaseSafe™ Privacy](https://help-nz.july.com/en-GB/casesafe-privacy-2644483.md): CaseSafe™ was created with a "privacy-by-design" approach. CaseSafe utilises the same secure, privacy-focused technology as AirTags and Android tracking devices. Data Encryption:. Who Can Access the Data:. Tracking Chip Location:. By tapping into the